Sonoff Disconnect

Mephisto · November 27, 2022, 10:47am

Describe the bug

hello,

I’ve had a lot to do lately with keeping the sensors “alive”. I have to reconnect the sensors every day. I press on Phoscon on reconnect and press the button on the sensor. So deconz gets a sign of life and everything works normally.

Expected behavior

Automatic reconnect or no regular crashes

Screenshots

PhosconApp:

Jarvis (iobroker)

Environment

Host system: Windows-PC
Running method: Windows
Firmware version: 26780700
deCONZ version: 2.19.00 / 19.9.2022
Device: ConBee II
Do you use an USB extension cable: Yes (2m)
Is there any other USB or serial devices connected to the host system? If so: Which?: USB Hard Drive

deCONZ Logs

11:35:23:245 Remove websocket 192.168.178.70:64080 after error Unknown error, close-code: 1000, reason: 
11:35:23:254 New websocket 192.168.178.70:64139 (state: 3) 
11:36:23:262 Remove websocket 192.168.178.70:64139 after error Unknown error, close-code: 1000, reason: 
11:36:23:276 New websocket 192.168.178.70:64187 (state: 3) 
11:37:23:290 Remove websocket 192.168.178.70:64187 after error Unknown error, close-code: 1000, reason: 
11:37:23:315 New websocket 192.168.178.70:64232 (state: 3) 
11:38:23:339 Remove websocket 192.168.178.70:64232 after error Unknown error, close-code: 1000, reason: 
11:38:23:349 New websocket 192.168.178.70:64289 (state: 3) 
11:39:23:362 Remove websocket 192.168.178.70:64289 after error Unknown error, close-code: 1000, reason: 
11:39:23:381 New websocket 192.168.178.70:64344 (state: 3) 
11:40:23:399 Remove websocket 192.168.178.70:64344 after error Unknown error, close-code: 1000, reason: 
11:40:23:412 New websocket 192.168.178.70:64407 (state: 3) 
11:41:23:430 Remove websocket 192.168.178.70:64407 after error Unknown error, close-code: 1000, reason: 
11:41:23:459 New websocket 192.168.178.70:64476 (state: 3) 
11:42:23:491 Remove websocket 192.168.178.70:64476 after error Unknown error, close-code: 1000, reason: 
11:42:23:500 New websocket 192.168.178.70:64549 (state: 3) 
11:43:23:516 Remove websocket 192.168.178.70:64549 after error Unknown error, close-code: 1000, reason: 
11:43:23:543 New websocket 192.168.178.70:64596 (state: 3) 
11:44:23:554 Remove websocket 192.168.178.70:64596 after error Unknown error, close-code: 1000, reason: 
11:44:23:569 New websocket 192.168.178.70:64642 (state: 3) 
11:45:23:580 Remove websocket 192.168.178.70:64642 after error Unknown error, close-code: 1000, reason: 
11:45:23:591 New websocket 192.168.178.70:64697 (state: 3) 
11:46:23:611 Remove websocket 192.168.178.70:64697 after error Unknown error, close-code: 1000, reason: 
11:46:23:638 New websocket 192.168.178.70:64760 (state: 3) 
11:46:24:680 SensorNode id: 4 (Wohnzimmerfenster (Rechts)) no longer available
11:47:24:691 Remove websocket 192.168.178.70:64760 after error Unknown error, close-code: 1000, reason: 
11:47:24:699 New websocket 192.168.178.70:64819 (state: 3)

Additional context

Mimiix · November 27, 2022, 10:55am

Hi, can you share some full logs? In #deconz you van find out how.

Mephisto · November 27, 2022, 10:58am

Ok, just collect some log for a few minutes. I want to reconnect all devices right away. Should I select something specific when debugging?

Mephisto · November 27, 2022, 11:01am

11:56:24:762 New websocket 192.168.178.70:49409 (state: 3) 
11:56:58:722 Skip idle timer callback, too early: elapsed 943 msec
11:57:37:706 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:57:44:301 [Master] kill cmd 0x0A (TIMEOUT)
11:57:44:303 CTRL read param resp id: 0x01, status: 0x03
11:57:44:567 Daylight now: goldenHour1, status: 160, daylight: 1, dark: 0
11:57:47:712 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:57:54:562 Daylight now: goldenHour1, status: 160, daylight: 1, dark: 0
11:57:55:733 Idle timer triggered
11:57:57:709 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:58:04:573 Daylight now: goldenHour1, status: 160, daylight: 1, dark: 0
11:58:07:712 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:58:14:564 Daylight now: goldenHour1, status: 160, daylight: 1, dark: 0
11:58:17:702 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:58:24:561 Daylight now: goldenHour1, status: 160, daylight: 1, dark: 0
11:58:24:791 Remove websocket 192.168.178.70:49467 after error Unknown error, close-code: 1000, reason: 
11:58:24:807 New websocket 192.168.178.70:49511 (state: 3) 
11:58:25:744 sql exec SELECT conf FROM zbconf ORDER BY rowid desc limit 1
11:58:25:746 Idle timer triggered
11:58:27:706 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:58:34:561 Daylight now: goldenHour1, status: 160, daylight: 1, dark: 0
11:58:37:710 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:58:44:304 [Master] kill cmd 0x0A (TIMEOUT)
11:58:44:308 CTRL read param resp id: 0x01, status: 0x03
11:58:44:568 Daylight now: goldenHour1, status: 160, daylight: 1, dark: 0
11:58:47:716 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:58:54:564 Daylight now: goldenHour1, status: 160, daylight: 1, dark: 0
11:58:55:746 Idle timer triggered
11:58:57:721 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:59:04:562 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
11:59:04:566 Websocket 192.168.178.59:59995 send message: {"e":"changed","id":"1","r":"sensors","state":{"dark":false,"daylight":true,"lastupdated":"2022-11-27T10:59:04.562","status":170,"sunrise":"2022-11-27T06:53:30","sunset":"2022-11-27T15:04:35"},"t":"event","uniqueid":"00:21:2e:ff:ff:07:f8:43-01"} (ret = 245)
11:59:04:573 Websocket 192.168.178.70:49511 send message: {"e":"changed","id":"1","r":"sensors","state":{"dark":false,"daylight":true,"lastupdated":"2022-11-27T10:59:04.562","status":170,"sunrise":"2022-11-27T06:53:30","sunset":"2022-11-27T15:04:35"},"t":"event","uniqueid":"00:21:2e:ff:ff:07:f8:43-01"} (ret = 245)
11:59:07:725 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:59:14:566 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
11:59:17:726 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:59:24:573 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
11:59:25:737 Idle timer triggered
11:59:27:727 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:59:34:561 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
11:59:37:724 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:59:44:336 [Master] kill cmd 0x0A (TIMEOUT)
11:59:44:339 CTRL read param resp id: 0x01, status: 0x03
11:59:44:570 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
11:59:47:732 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
11:59:54:567 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
11:59:55:741 sql exec SELECT conf FROM zbconf ORDER BY rowid desc limit 1
11:59:55:743 Idle timer triggered
11:59:57:740 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
12:00:04:571 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
12:00:04:587 DB save zll database items 0x00000080
12:00:04:590 DB sql exec REPLACE INTO sensors (sid, name, type, modelid, manufacturername, uniqueid, swversion, state, config, fingerprint, deletedState, mode, lastseen, lastannounced) VALUES ('1', 'Daylight', 'Daylight', 'PHDL00', 'Philips', '00:21:2e:ff:ff:07:f8:43-01', '1.0', '{"dark":false,"daylight":true,"lastupdated":"2022-11-27T10:59:04.562","status":170,"sunrise":"2022-11-27T06:53:30","sunset":"2022-11-27T15:04:35"}', '{"configured":true,"lat":"52.6","long":"12.5","on":true,"sunriseoffset":30,"sunsetoffset":-30}', '', 'normal', '1', '', '')
12:00:04:604 DB saved in 16 ms
12:00:04:607 Remove websocket 192.168.178.70:49511 after error Unknown error, close-code: 1000, reason: 
12:00:04:611 New websocket 192.168.178.70:49602 (state: 3) 
12:00:07:748 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
12:00:14:563 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
12:00:17:749 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
12:00:24:574 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
12:00:25:758 Idle timer triggered
12:00:27:753 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
12:00:34:568 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
12:00:37:763 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
12:00:44:387 [Master] kill cmd 0x0A (TIMEOUT)
12:00:44:388 CTRL read param resp id: 0x01, status: 0x03
12:00:44:561 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0
12:00:47:772 GW update firmware not found: deCONZ_ConBeeII_0x26720700.bin.GCF
12:00:54:574 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

Mimiix · November 27, 2022, 11:17am

Yes please check in #deconz for the log flags we want. Also make sure to post on pastebin instead of here.

Mephisto · November 27, 2022, 11:18am

With this link I come only in the forum and in no Tpoic.

For your information, I switched the Ziggbee channel earlier because I wanted to try to “work around” the crashes with it.

Otherwise I lost the connection with at least 1 device every day. Some always ran stable some always lost connection.

I think the “big” disconnect comes when changing the channel.

Mephisto · November 27, 2022, 11:43am

After restarting the .exe, a few automatically came back to life

Mimiix · November 27, 2022, 11:51am

If you used the search or if you looked for the pinned topics you would’ve found this one How to get logs?

Mephisto · November 27, 2022, 11:55am

I now have a connected “porch” (Veranda). Humidity is updated but not temperature

I don’t know if you understand German, but the last update is under the name “Veranda”.
Do you speak in German?

Mimiix · November 28, 2022, 9:11am

Hi,

If this only happens with the Sonoff, it might be their firmware. I’ve read on various forums they aren’t that great and cause random disconnects.

For the Temp not updating: You should try a Re-pair.

The logs don’t show any issues so far.

Another question: How many routers (lights/220v devices) do you have against the amount of sensors?

In general we recommend 5 sensors to 1 router. I prefer to have 3.

Kind regards,

Mephisto · November 28, 2022, 11:24am

I have some sensors on a router/server. (about 10 sensors)

5 sensors is also little. A room with a window alone would have around 3 sensors. I can’t put a server in every room. So the Conbee doesn’t make much sense.

I have 2 Sonoff sensors that always cause problems. The others are very stable

Mimiix · November 28, 2022, 12:49pm

A Router can be a light, a socket or anything 220V. You don’t need a Conbee in every room ofcourse

Perhaps these 2 are a bit “far” from the network and that’s why they disconnect?

Can you share a screenshot of the deCONZ with LQI on so we can see the signal quality?

Mephisto · November 28, 2022, 2:01pm

Where Schlafzimmer “Bedroom” is furthest away from the router and works best for it.

The way the nodes are arranged is also how the house is built unfairly

Mimiix · November 28, 2022, 3:09pm

Hi,

I think you need more routers. That’s why you can’t add more sensors (and why some drop off/ stop working).

Conbee can (in perfect environments) handle 20 sensors. In real world, around 10 - 12 is the max and afterwards you see issues like yours.

Kind regards,

Gautama · November 29, 2022, 2:42pm

I agree with Mimiix.
Not enough routing points here. I also prefer to update at 2.19.1 stable because of stability issues in 2.19.0.

lupa18 · June 4, 2023, 3:40am

Same here. I have a raspberry pi with raspbeeII and 3 sensors and a switch (very close, no more than 4 mts) and got disconnected. Then you must manually pair them again and is not usable at all.

Mimiix · June 4, 2023, 9:11am

Can you open an seperate topic and provide logs?