[SOLVED] Conbee II stopped adding devices

Jacksonbm1 · July 25, 2021, 1:25pm

Repost of a bug that got closed since they said it’s a question not a bug.

I’m using a Conbee II with Deconz and phoscon:

Version: 2.12.03 / 7/12/2021
Firmware: 266F0700

My conbee had previously connected to my zigbee devices with no problem. (Aqara temp sensor and button and Ikea dimmer). I had some pairing issues so I reset the gateway. Now it won’t pair with any of them. I’ve uninstalled and reinstalled deconz and reset the gateway. No idea how to fix this issue.

Steps to reproduce the behavior

If the problem is reproducable, list the steps here:

Log into Phoscon.de/app
go to switches and add swithc
Set device to pairing mode
no device is found

Expected behavior

Should be devices found, but it refuses

Screenshots

Environment

Host system: Raspberry Pi 4b
Running method: Raspbian
Firmware version: 266F0700
deCONZ version: (2.12.03 / 7/12/2021)
Device: ConBee II
Do you use an USB extension cable: yes
Is there any other USB or serial devices connected to the host system? If so: Yes, I use a ssd to boot the raspberry pi connected by a SATA USB

Smanar · July 25, 2021, 1:42pm

Hello again ^^.
So same questions :

The ssd was added after the first inclusions ?
Can you compare your config with his one Network lost and configuration restore does not help · dresden-elektronik/deconz-rest-plugin Wiki · GitHub
Have some logs with “info” “info_l2” error" and “error_l2” ?

Mimiix · July 25, 2021, 3:04pm

Moved from general to deconz - general support.

Jacksonbm1 · July 25, 2021, 7:05pm

Some more information (answers to your questions below):

it kind of feels like the conbee is randomly disconnecting from the pi, I have to test this more

1: I believe you’re asking if my SSD was setup before adding the conbee II. Yes. I set up the SSD first and then set up my conbee.

2: My firmware is up to date and I tried the steps above. I think it’s a separate issue.

3:

18:46:41:420 enqueue event config/localtime for /config/

18:46:42:419 enqueue event config/localtime for /config/

18:46:43:420 enqueue event config/localtime for /config/

18:46:43:919 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:46:44:420 enqueue event config/localtime for /config/

18:46:45:419 enqueue event config/localtime for /config/

18:46:46:419 enqueue event config/localtime for /config/

18:46:47:419 enqueue event config/localtime for /config/

18:46:48:420 enqueue event config/localtime for /config/

18:46:49:419 enqueue event config/localtime for /config/

18:46:50:419 enqueue event config/localtime for /config/

18:46:50:503 COM: /dev/ttyACM0 : ConBee II (0x1CF1/0x0030)

18:46:50:504 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:46:50:504 COM: /dev/ttyS0 : (0x0000/0x0000)

18:46:50:505 auto connect com /dev/serial/by-id/usb-dresden_elektronik_ingenieurtechnik_GmbH_ConBee_II_DE2433590-if00

18:46:50:525 Serial com disconnected, reason: 4

18:46:51:419 enqueue event config/localtime for /config/

18:46:51:420 wait reconnect 15 seconds

18:46:51:498 COM: /dev/ttyACM0 : ConBee II (0x1CF1/0x0030)

18:46:51:499 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:46:51:500 COM: /dev/ttyS0 : (0x0000/0x0000)

18:46:51:500 dev /dev/ttyS0 (/dev/ttyS0)

18:46:51:919 failed to reconnect to network try=7

18:46:52:419 enqueue event config/localtime for /config/

18:46:52:420 wait reconnect 14 seconds

18:46:53:420 enqueue event config/localtime for /config/

18:46:53:420 wait reconnect 13 seconds

18:46:53:919 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:46:54:420 enqueue event config/localtime for /config/

18:46:54:421 wait reconnect 12 seconds

18:46:55:419 enqueue event config/localtime for /config/

18:46:55:420 wait reconnect 11 seconds

18:46:56:419 enqueue event config/localtime for /config/

18:46:56:420 wait reconnect 10 seconds

18:46:56:920 failed to reconnect to network try=8

18:46:57:419 enqueue event config/localtime for /config/

18:46:57:421 wait reconnect 9 seconds

18:46:58:419 enqueue event config/localtime for /config/

18:46:58:420 wait reconnect 8 seconds

18:46:59:420 enqueue event config/localtime for /config/

18:46:59:420 wait reconnect 7 seconds

18:47:00:419 enqueue event config/localtime for /config/

18:47:00:420 wait reconnect 6 seconds

18:47:01:419 enqueue event config/localtime for /config/

18:47:01:420 wait reconnect 5 seconds

18:47:01:919 failed to reconnect to network try=9

18:47:02:419 enqueue event config/localtime for /config/

18:47:02:420 wait reconnect 4 seconds

18:47:03:419 enqueue event config/localtime for /config/

18:47:03:420 wait reconnect 3 seconds

18:47:03:919 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:47:04:420 enqueue event config/localtime for /config/

18:47:04:421 wait reconnect 2 seconds

18:47:05:420 enqueue event config/localtime for /config/

18:47:05:421 wait reconnect 1 seconds

18:47:05:496 COM: /dev/ttyACM0 : ConBee II (0x1CF1/0x0030)

18:47:05:498 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:47:05:499 COM: /dev/ttyS0 : (0x0000/0x0000)

18:47:05:499 dev /dev/ttyS0 (/dev/ttyS0)

18:47:05:500 auto connect com /dev/ttyS0

18:47:06:419 enqueue event config/localtime for /config/

18:47:06:920 failed to reconnect to network try=10

18:47:07:420 enqueue event config/localtime for /config/

18:47:07:511 Serial com connected

18:47:07:595 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:07:596 device state timeout ignored in state 2

18:47:07:755 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:07:756 device state timeout ignored in state 2

18:47:07:915 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:07:916 device state timeout ignored in state 2

18:47:08:075 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:08:076 device state timeout ignored in state 2

18:47:08:236 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:08:236 device state timeout ignored in state 2

18:47:08:395 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:08:396 device state timeout ignored in state 2

18:47:08:419 enqueue event config/localtime for /config/

18:47:08:556 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:08:556 device state timeout ignored in state 2

18:47:08:715 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:08:715 device state timeout ignored in state 2

18:47:08:875 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:08:876 device state timeout ignored in state 2

18:47:09:035 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:09:035 device state timeout ignored in state 2

18:47:09:195 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:09:196 device state timeout ignored in state 2

18:47:09:355 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:09:356 device state timeout (handled)

18:47:09:358 Serial com disconnected, reason: 4

18:47:09:360 device disconnected reason: 4, index: 1

18:47:09:420 enqueue event config/localtime for /config/

18:47:09:421 wait reconnect 15 seconds

18:47:09:435 void zmMaster::handleStateIdle(zmMaster::MasterEvent) not connected goto OFF state

18:47:09:436 device state timeout ignored in state 1

18:47:10:419 enqueue event config/localtime for /config/

18:47:10:420 wait reconnect 14 seconds

18:47:11:420 enqueue event config/localtime for /config/

18:47:11:421 wait reconnect 13 seconds

18:47:11:919 reconnect network failed, try later

18:47:12:419 enqueue event config/localtime for /config/

18:47:12:420 networkState: CC_ReconnectNetwork

18:47:12:421 start reconnect to network

18:47:12:421 wait reconnect 12 seconds

18:47:13:419 enqueue event config/localtime for /config/

18:47:13:420 wait reconnect 11 seconds

18:47:13:919 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:47:14:420 enqueue event config/localtime for /config/

18:47:14:420 wait reconnect 10 seconds

18:47:15:420 enqueue event config/localtime for /config/

18:47:15:420 wait reconnect 9 seconds

18:47:16:419 enqueue event config/localtime for /config/

18:47:16:420 wait reconnect 8 seconds

18:47:17:419 enqueue event config/localtime for /config/

18:47:17:420 wait reconnect 7 seconds

18:47:17:671 failed to reconnect to network try=1

18:47:18:420 enqueue event config/localtime for /config/

18:47:18:420 wait reconnect 6 seconds

18:47:19:420 enqueue event config/localtime for /config/

18:47:19:420 wait reconnect 5 seconds

18:47:20:420 enqueue event config/localtime for /config/

18:47:20:420 wait reconnect 4 seconds

18:47:21:420 enqueue event config/localtime for /config/

18:47:21:420 wait reconnect 3 seconds

18:47:22:419 enqueue event config/localtime for /config/

18:47:22:420 wait reconnect 2 seconds

18:47:22:919 failed to reconnect to network try=2

18:47:23:420 enqueue event config/localtime for /config/

18:47:23:421 wait reconnect 1 seconds

18:47:23:482 COM: /dev/ttyACM0 : ConBee II (0x1CF1/0x0030)

18:47:23:483 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:47:23:484 COM: /dev/ttyS0 : (0x0000/0x0000)

18:47:23:485 dev /dev/ttyS0 (/dev/ttyS0)

18:47:23:487 auto connect com /dev/serial/by-id/usb-dresden_elektronik_ingenieurtechnik_GmbH_ConBee_II_DE2433590-if00

18:47:23:532 Serial com disconnected, reason: 4

18:47:23:533 device disconnected reason: 4, index: 0

18:47:23:920 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:47:24:419 enqueue event config/localtime for /config/

18:47:24:420 wait reconnect 15 seconds

18:47:24:489 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:47:24:489 COM: /dev/ttyS0 : (0x0000/0x0000)

18:47:24:490 dev /dev/ttyS0 (/dev/ttyS0)

18:47:25:420 enqueue event config/localtime for /config/

18:47:25:421 wait reconnect 14 seconds

18:47:26:420 enqueue event config/localtime for /config/

18:47:26:420 wait reconnect 13 seconds

18:47:27:419 enqueue event config/localtime for /config/

18:47:27:420 wait reconnect 12 seconds

18:47:27:920 failed to reconnect to network try=3

18:47:28:419 enqueue event config/localtime for /config/

18:47:28:420 wait reconnect 11 seconds

18:47:29:419 enqueue event config/localtime for /config/

18:47:29:420 wait reconnect 10 seconds

18:47:30:420 enqueue event config/localtime for /config/

18:47:30:421 wait reconnect 9 seconds

18:47:31:419 enqueue event config/localtime for /config/

18:47:31:420 wait reconnect 8 seconds

18:47:32:420 enqueue event config/localtime for /config/

18:47:32:420 wait reconnect 7 seconds

18:47:32:920 failed to reconnect to network try=4

18:47:33:419 enqueue event config/localtime for /config/

18:47:33:420 wait reconnect 6 seconds

18:47:33:920 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:47:34:419 enqueue event config/localtime for /config/

18:47:34:420 wait reconnect 5 seconds

18:47:35:420 enqueue event config/localtime for /config/

18:47:35:420 wait reconnect 4 seconds

18:47:36:419 enqueue event config/localtime for /config/

18:47:36:419 wait reconnect 3 seconds

18:47:37:419 enqueue event config/localtime for /config/

18:47:37:420 wait reconnect 2 seconds

18:47:37:920 failed to reconnect to network try=5

18:47:38:419 enqueue event config/localtime for /config/

18:47:38:420 wait reconnect 1 seconds

18:47:38:459 COM: /dev/ttyACM1 : ConBee II (0x1CF1/0x0030)

18:47:38:460 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:47:38:461 COM: /dev/ttyS0 : (0x0000/0x0000)

18:47:38:461 dev /dev/ttyS0 (/dev/ttyS0)

18:47:38:461 auto connect com /dev/ttyS0

18:47:39:420 enqueue event config/localtime for /config/

18:47:40:419 enqueue event config/localtime for /config/

18:47:40:473 Serial com connected

18:47:40:559 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:40:560 device state timeout ignored in state 2

18:47:40:719 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:40:720 device state timeout ignored in state 2

18:47:40:884 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:40:884 device state timeout ignored in state 2

18:47:41:044 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:41:044 device state timeout ignored in state 2

18:47:41:203 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:41:204 device state timeout ignored in state 2

18:47:41:363 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:41:364 device state timeout ignored in state 2

18:47:41:420 enqueue event config/localtime for /config/

18:47:41:523 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:41:524 device state timeout ignored in state 2

18:47:41:683 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:41:684 device state timeout ignored in state 2

18:47:41:844 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:41:844 device state timeout ignored in state 2

18:47:42:003 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:42:003 device state timeout ignored in state 2

18:47:42:163 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:42:164 device state timeout ignored in state 2

18:47:42:324 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:47:42:325 device state timeout (handled)

18:47:42:343 Serial com disconnected, reason: 4

18:47:42:345 device disconnected reason: 4, index: 1

18:47:42:404 void zmMaster::handleStateIdle(zmMaster::MasterEvent) not connected goto OFF state

18:47:42:405 device state timeout ignored in state 1

18:47:42:425 enqueue event config/localtime for /config/

18:47:42:426 wait reconnect 15 seconds

18:47:42:919 failed to reconnect to network try=6

18:47:43:419 enqueue event config/localtime for /config/

18:47:43:420 wait reconnect 14 seconds

18:47:43:920 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:47:44:420 enqueue event config/localtime for /config/

18:47:44:420 wait reconnect 13 seconds

18:47:45:420 enqueue event config/localtime for /config/

18:47:45:421 wait reconnect 12 seconds

18:47:46:420 enqueue event config/localtime for /config/

18:47:46:421 wait reconnect 11 seconds

18:47:47:420 enqueue event config/localtime for /config/

18:47:47:421 wait reconnect 10 seconds

18:47:47:920 failed to reconnect to network try=7

18:47:48:420 enqueue event config/localtime for /config/

18:47:48:421 wait reconnect 9 seconds

18:47:49:420 enqueue event config/localtime for /config/

18:47:49:421 wait reconnect 8 seconds

18:47:50:420 enqueue event config/localtime for /config/

18:47:50:421 wait reconnect 7 seconds

18:47:51:420 enqueue event config/localtime for /config/

18:47:51:421 wait reconnect 6 seconds

18:47:52:420 enqueue event config/localtime for /config/

18:47:52:421 wait reconnect 5 seconds

18:47:52:921 failed to reconnect to network try=8

18:47:53:420 enqueue event config/localtime for /config/

18:47:53:421 wait reconnect 4 seconds

18:47:53:920 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:47:54:420 enqueue event config/localtime for /config/

18:47:54:420 wait reconnect 3 seconds

18:47:55:420 enqueue event config/localtime for /config/

18:47:55:421 wait reconnect 2 seconds

18:47:56:420 enqueue event config/localtime for /config/

18:47:56:420 wait reconnect 1 seconds

18:47:56:503 COM: /dev/ttyACM1 : ConBee II (0x1CF1/0x0030)

18:47:56:505 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:47:56:507 COM: /dev/ttyS0 : (0x0000/0x0000)

18:47:56:508 dev /dev/ttyS0 (/dev/ttyS0)

18:47:56:509 auto connect com /dev/serial/by-id/usb-dresden_elektronik_ingenieurtechnik_GmbH_ConBee_II_DE2433590-if00

18:47:56:577 Serial com disconnected, reason: 4

18:47:56:578 device disconnected reason: 4, index: 0

18:47:57:420 enqueue event config/localtime for /config/

18:47:57:421 wait reconnect 15 seconds

18:47:57:482 COM: /dev/ttyACM1 : ConBee II (0x1CF1/0x0030)

18:47:57:483 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:47:57:484 COM: /dev/ttyS0 : (0x0000/0x0000)

18:47:57:484 dev /dev/ttyS0 (/dev/ttyS0)

18:47:57:920 failed to reconnect to network try=9

18:47:58:420 enqueue event config/localtime for /config/

18:47:58:421 wait reconnect 14 seconds

18:47:59:420 enqueue event config/localtime for /config/

18:47:59:421 wait reconnect 13 seconds

18:48:00:419 enqueue event config/localtime for /config/

18:48:00:420 wait reconnect 12 seconds

18:48:01:420 enqueue event config/localtime for /config/

18:48:01:421 wait reconnect 11 seconds

18:48:02:419 enqueue event config/localtime for /config/

18:48:02:420 wait reconnect 10 seconds

18:48:02:920 failed to reconnect to network try=10

18:48:03:420 enqueue event config/localtime for /config/

18:48:03:421 wait reconnect 9 seconds

18:48:03:920 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:48:04:420 enqueue event config/localtime for /config/

18:48:04:420 wait reconnect 8 seconds

18:48:05:420 enqueue event config/localtime for /config/

18:48:05:420 wait reconnect 7 seconds

18:48:06:421 enqueue event config/localtime for /config/

18:48:06:421 wait reconnect 6 seconds

18:48:07:420 enqueue event config/localtime for /config/

18:48:07:420 wait reconnect 5 seconds

18:48:07:919 reconnect network failed, try later

18:48:08:420 enqueue event config/localtime for /config/

18:48:08:420 networkState: CC_ReconnectNetwork

18:48:08:420 start reconnect to network

18:48:08:421 wait reconnect 4 seconds

18:48:09:420 enqueue event config/localtime for /config/

18:48:09:421 wait reconnect 3 seconds

18:48:10:420 enqueue event config/localtime for /config/

18:48:10:421 wait reconnect 2 seconds

18:48:11:420 enqueue event config/localtime for /config/

18:48:11:421 wait reconnect 1 seconds

18:48:11:505 COM: /dev/ttyACM1 : ConBee II (0x1CF1/0x0030)

18:48:11:506 COM: /dev/ttyAMA0 : (0x0000/0x0000)

18:48:11:507 COM: /dev/ttyS0 : (0x0000/0x0000)

18:48:11:508 dev /dev/ttyS0 (/dev/ttyS0)

18:48:11:508 auto connect com /dev/ttyS0

18:48:12:420 enqueue event config/localtime for /config/

18:48:13:420 enqueue event config/localtime for /config/

18:48:13:524 Serial com connected

18:48:13:612 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:13:613 device state timeout ignored in state 2

18:48:13:671 try to reconnect to network try=1

18:48:13:748 command queue EVENT_TIMEOUT, cmd: CMD_CHANGE_NET_STATE, seq: 86

18:48:13:908 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:13:909 device state timeout ignored in state 2

18:48:13:920 Daylight now: solarNoon, status: 170, daylight: 1, dark: 0

18:48:14:068 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:14:069 device state timeout ignored in state 2

18:48:14:228 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:14:228 device state timeout ignored in state 2

18:48:14:387 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:14:388 device state timeout ignored in state 2

18:48:14:420 enqueue event config/localtime for /config/

18:48:14:548 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:14:548 device state timeout ignored in state 2

18:48:14:708 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:14:708 device state timeout ignored in state 2

18:48:14:868 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:14:868 device state timeout ignored in state 2

18:48:15:027 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:15:028 device state timeout ignored in state 2

18:48:15:187 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:15:188 device state timeout ignored in state 2

18:48:15:348 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:15:349 device state timeout ignored in state 2

18:48:15:420 enqueue event config/localtime for /config/

18:48:15:508 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

18:48:15:509 device state timeout (handled)

18:48:15:509 MASTER kill cmd 0x08 (ERROR)

18:48:15:520 Serial com disconnected, reason: 4

18:48:15:522 device disconnected reason: 4, index: 1

18:48:15:588 void zmMaster::handleStateIdle(zmMaster::MasterEvent) not connected goto OFF state

18:48:15:589 device state timeout ignored in state 1

18:48:16:420 enqueue event config/localtime for /config/

18:48:16:421 wait reconnect 15 seconds

18:48:17:420 enqueue event config/localtime for /config/

18:48:17:421 wait reconnect 14 seconds

18:48:18:420 enqueue event config/localtime for /config/

18:48:18:421 wait reconnect 13 seconds

18:48:18:920 failed to reconnect to network try=2

Mimiix · July 25, 2021, 9:17pm

I see reason 4 in there… Meaning interference.

You need to use an extension cable I think

Jacksonbm1 · July 26, 2021, 1:02am

I do use one, but it’s older so maybe I should buy a better one? It’s also probably 2.0 not 3.0

Mimiix · July 26, 2021, 7:33am

ITs best to use a USB2.0. But also make sure the SSD is far away.

Also:

Jacksonbm1 · July 26, 2021, 12:05pm

Interesting. How far away? What else interferes? I assume you mean far away from the conbee, not the cable itself?

Mimiix · July 26, 2021, 1:53pm

Wifi would interfere too.

Smanar · July 26, 2021, 2:14pm

And you realy have so much USB disconnection, can you try to install and test deconz on a PC machine ? to be sure the problem is not from the conbee ?

Mimiix · July 26, 2021, 3:31pm

It’s interference. Reason4.

Gautama · July 30, 2021, 7:46am

Most customers have no problems with 60cm + extensions.

Jacksonbm1 · July 30, 2021, 7:58pm

SOLVED

SOLUTION
The issue has been solved. I emailed phoscon and below are the steps I followed (I suspect that the USB3.0 was the issue). I feel like that info should be more prominent on the website (maybe I missed it, but I did check a lot of places):

Use the ConBee II on a USB extension. (Important!). Especially when other USB 3.0 devices are connected. Their distance to the ConBee II is then crucial.When using the RaspBee II use other USB devices on a USB extension.
Connect the ConBee II if possible to a USB 2.0 port (via an extension) (not blue).
When using a Raspberry Pi, the original power supply is required to guarantee a stable gateway. Only this power supply delivers 5.1V and 2.5A (Raspberry Pi 3B+) respectively 3A (Raspberry Pi 4B). And it definitely has good quality.
in the Phoscon App under Menu > Gateway > General > Firmware there must be a version in the format 26xx0700 - and not “Firmware not connected”.
To add devices the Phoscon App must be open only once - not again in other tabs/browsers or on other devices in the local network.
possibly not current data is displayed in the WebApp. Here it helps to open the Phoscon App again in a private tab. Alternatively, cache and app data can be cleared in the browser.
Only one of the two services may be running (headless or GUI):$ sudo systemctl statusdeconz $ sudo systemctl status deconz-gui Instead of status, start/stop can be used to start or stop the corresponding service. With enable/disable instead of status the service will be activated for the next reboot.
the current deCONZ version 2.11.5. stable or 2.12.0. beta should be used
the current firmware 266b0700 for the ConBee II should be used. deCONZ must be closed for a firmware update via GCFFlasher - see instruction steps. For the RaspBee II the current firmware version is 26690700. For ConBee I and RaspBee I it is 26390500.
disconnect ConBee II, wait 10 seconds, reconnect, wait 10 seconds.
don’t plug in any other USB devices for testing
restart computer
what does lsusb show under Linux?
what does sudo GCFFlasher_internal -l show?
it may help to rewrite the firmware. This can also be done on a separate system like Windows or Raspbian.

Mimiix · November 25, 2021, 9:11am

14 posts were split to a new topic: Device issues after getting SSD