Problems with Vimar Window Covering device

deCONZ General Support
1

Does the issue really belong here?

  • I definitively want to report a bug within deCONZ or its REST-API

Is there already an existing issue for this?

  • I have searched the existing issues and there is none for the bug at hand

Describe the bug

I have 3 Vimar window covering devices paired to Conbee II.
Until today they worked OK.
Today one of them didn’t respond to OPEN commands even if sometimes the circle was blinking blue.
I resetted by F5 and now I have:
image

Normally it’s:
image

Steps to reproduce the behavior

Press F5 and wait

Expected behavior

I expect device working as usual

Screenshots

No response

Environment

  • Host system: Raspberry Pi 3b
  • Running method: Raspbian
  • Firmware version: 0x26780700
  • deCONZ version (not Home assistant Addon version!): v2.26.2-beta
  • Device: ConBee II
  • Do you use an USB extension cable: yes
  • Is there any other USB or serial devices connected to the host system? NO
2

Smanar commented

For me it’s an inclusion problem.
Your device is not full included (the 0xffff), try to re-include it, without delting it.

3

LeoeLeoeL commented

There is no way to fix that manually.
Even resetting the device from the device (very very annoying method). I also paired the device to Zigbee2Mqtt (using another coordinator) and then paired again to Deconz.
Same picture as above.
I had something similar few week ago.
Deconz fixed that after 4 or 5 days. The difference was that last time the device didn’t work until deconz fixed it.

4

After few hours Deconz fixed a little bit:
image

Is that normal?
What happened in these hours?

5

It have just retry, and retry and retry again, up the device finaly send the missing data.
You can help deconz to do that too Xiaomi: Lost devices or functional issues · dresden-elektronik/deconz-rest-plugin Wiki · GitHub

(the procedure is a little different, deconz have evolued since, but the procedure is same, except you don’t need to awake the device for a covering, not a sensor)

6

After Read simple descriptors the list became complete again:
image.
But this is a workaround.
Why deconz do have this kind of problems when pairing?

7

It can come from the device too, deconz ask for information at every inclusion, the device is free to answer or not, can be connexion issue. But i don’t say it can’t be from deconz.
You have 3 coverings, if only one have issues, can be the guilty.
This issue happen generaly on sensor, less talkative and sleepers, realy rare on routers.

8

May I kindly know the very very annoying procedure to reset the device from the device itself? Thank you!!

9

The very very annoying procedure to set the device in pairing mode is:
1)Vimar Wireless APP → touch the “hamburger” on upper left and choose GESTISCI DISPOSITIVO
2) Press the button of the device ( or both if you have the covering device or dimmer) until the blue LED begins to blink
3) Flash the bluetooth firmware
4) Press the button of the device ( or both if you have the covering device or dimmer) until the blue LED begins to blink
5)When completed you will see the white LED flashing once.
6) Press the button of the device ( or both if you have the covering device or dimmer) until the blue LED begins to blink
7) Flash zigbee firmware but probably the APP will give you an error.
8) Wait the LED finishes to blink
9) Press the button of the device ( or both if you have the covering device or dimmer) until the blue LED begins to blink
10) Flash zigbee firmware; Now it works.
11) After flashing’ completed after few seconds you will see the white LED blinking.
12) Now you have 5 minutes to pair the device.

Is it annoying enough?

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