Philips Hue smart plug "LOM007" lose Zigbee connection again and again

deCONZ General Support
1

Hello,
I have 3 Hue smart plugs, controlled by Conbee II, Version 2.28.1, Firmware 26720700.
When I replaced my Hue Bridge with Conbee II, I managed to connect the plugs to the Zigbee network. They would switch as requested for a few hours up to 1-2 days and then lose connection and not reconnect any more.

I would have to reset the plugs every 1-2 days in order to reestablish the connection to the Zigbee network.

Does anybody have similar experiences? How did you solve this problem?
Does anybody have any hints on how to keep the plugs connected?
Thank you in advance, Florian

edit:
One of these three “smart plugs” is version LOM001 - which has kept its connection for the last few weeks. The other two are version LOM007, they loose connection a few hours after resetting them and pairing them with ConBee II.
Does anybody have similar experiences? Can you confirm these differences? How do you keep LOM007 connected?

1 Like
2

Yes, I have one LOM007 switch with the same behaviour. Unable to fix sofar.

3

Thank your for your reply.

@Deconz: are there any Deconz related experts around? Do you have any hints for us how to solve this issue?
Is this an issue on the side of Philips Hue / Signify or an issue on the side of Deconz / Phoscon / ConBee II?
I would not hesitate to sell those plugs, if you tell me that Phoscon will not be able to fix it.

4

Same for me, change by INNR sp240.

5

Are your plugs on the latest firmware?
Deconz is able to upgrade …

6

Thanks for the hint.
Unfortunately, neither LOM001 nor LOM007 are listed there, only LOM006.
Any idea where I can get the respective OTA update files?

7

Can you share some logs? In deCONZ there is a topic called how to get logs to create them.

8

You can upgrade via Bluetooth by temporarily installing the Philips Hue app on your phone and upgrading directly without using Deconz or other tools. However, this method didn’t fixed the problem for me.

9

OK. Didn’t think of the BT option for new devices.

Log analysis seems the way to go then.

10

That might have been the key. I upgraded both plugs (LOM007) via bluetooth yesterday morning and they hold connection since.
Will keep you noticed, if something changes…
Thank you @Pluisje69 ! Made my day…

11

Well, not quite.
I updated LOM001 today. Since then, it is no longer controllable by ConBeeII.
It shows in the app and even has its old name, that I gave to it, when initially pairing. It shows the correct state (if it’s on or off) but it is displayed in light grey without ability to control it.

So now I have two LOM007, which work flawlessly after updating the firmware and one LOM001 which is no longer controllable after updating the firmware.

Isn’t that strange? Do you have any more hints for me?
Thank you in advance and kind regards :slight_smile:

edit:
It cost me half an hour, but I finally managed to get LOM001 up and connected. Somehow I could not connect any more through bluetooth and the HUE App, so I resetted the plug, deleted it in bluetooth and searched for it again. I connected through the HUE App and afterwards looked for it in Phoscon, which worked. It is now connected and up for the past 5 hours.

12

If you haven’t done so already, you can remove the LOM001 device in Deconz, upgrade its firmware, and then re-add it to Deconz.

13

Yes, thanks. That’s what I did (see “edit” of my previous post).