Philips Hue smart plug "LOM007" lose Zigbee connection again and again

deCONZ General Support
1

Hello,
I have 3 Hue smart plugs, controlled by Conbee II, Version 2.28.1, Firmware 26720700.
When I replaced my Hue Bridge with Conbee II, I managed to connect the plugs to the Zigbee network. They would switch as requested for a few hours up to 1-2 days and then lose connection and not reconnect any more.

I would have to reset the plugs every 1-2 days in order to reestablish the connection to the Zigbee network.

Does anybody have similar experiences? How did you solve this problem?
Does anybody have any hints on how to keep the plugs connected?
Thank you in advance, Florian

edit:
One of these three “smart plugs” is version LOM001 - which has kept its connection for the last few weeks. The other two are version LOM007, they loose connection a few hours after resetting them and pairing them with ConBee II.
Does anybody have similar experiences? Can you confirm these differences? How do you keep LOM007 connected?

1 Like
2

Yes, I have one LOM007 switch with the same behaviour. Unable to fix sofar.

3

Thank your for your reply.

@Deconz: are there any Deconz related experts around? Do you have any hints for us how to solve this issue?
Is this an issue on the side of Philips Hue / Signify or an issue on the side of Deconz / Phoscon / ConBee II?
I would not hesitate to sell those plugs, if you tell me that Phoscon will not be able to fix it.

4

Same for me, change by INNR sp240.

5

Are your plugs on the latest firmware?
Deconz is able to upgrade …

6

Thanks for the hint.
Unfortunately, neither LOM001 nor LOM007 are listed there, only LOM006.
Any idea where I can get the respective OTA update files?

7

Can you share some logs? In deCONZ there is a topic called how to get logs to create them.

8

You can upgrade via Bluetooth by temporarily installing the Philips Hue app on your phone and upgrading directly without using Deconz or other tools. However, this method didn’t fixed the problem for me.

9

OK. Didn’t think of the BT option for new devices.

Log analysis seems the way to go then.

10

That might have been the key. I upgraded both plugs (LOM007) via bluetooth yesterday morning and they hold connection since.
Will keep you noticed, if something changes…
Thank you @Pluisje69 ! Made my day…