Can you please check the basics for an optimal system - maybe setup a temporary test system with a separate SD card on a Raspberry Pi using the Phoscon Desktop image:
- Use a SD card or USB extension if using SSD / USB flash drive.
- If using ConBee II use the recommended USB extension. If possible, test a different quality extension.
- Bring the RaspBee II in distance to USB devices, SSD, metal, radio, routers or other electronics. The same applies for ConBee II at its extension cable. Connect the ConBee II at its extension cable if available to a USB 2.0 port (not blue). All this prevents interferences.
- In case of interference you will probably see the respective errors in the logs.
- If metal case is in use try without it or with plastic case.
- Try without any other USB or serial deivces connected.
- When using a Raspberry Pi, the original power supply is required to guarantee a stable gateway. This power supply delivers 5.1V and 2.5A (Raspberry Pi 3B+) respectively 3A (Raspberry Pi 4B).