FLS-M: Two Units No Longer Able to Power from VIN

I have two FLS-M units purchased this past spring which are no longer able to power from VIN.

  • Units power up if connected to computer via USB-C. I’m able to load firmware from, and flash to the device.
  • No lights, or Zigbee connectivity when powered via VIN (from 24v Meanwell PSU).
  • I’ve tried various resetting procedures (11000, etc), but nothing I’ve tried fixes this.

One of the devices experienced this issue while I was wiring for installation, it’s not impossible I accidentally reversed polarity, though that would be a first for me in many years of professional LED installation.
However, the 2nd device was installed and working for a few months before it stopped functioning.

I’ve reached out to support via email, but have not had a reply to my original email or follow-ups.

Our developers are trying to get to the bottom of the issue. You have also received an email.