Conbee won't connect Deconz

deCONZ General Support
1

Hi,

I was using my conbee 2 fine with Home Assistant via ZHA until recently. I bought a few Xiomi door sensors and wanted to try deCONZ to connect to them. I did not know that you cannot run both deCONZ and ZHA at the same time. I set up the sensors no issue then after 5 mins they just stopped working and then ZHA stopped working and since then i haven’t been able to see my conbee stick anywhere. I tried a complete fresh start with home assistant, didn’t work and downloaded deCONZ for windows 10 and my stick shows up when trying to connect then drops out after a few secs and then tries to reconnect etc etc. I can also hear the connect/reconnect noise in windows every 5 secs or so.

Can anyone help me please? I’ve tried turning it off/on, full software fresh start, deleted deconz, tried ZHA no device. Not sure what else to do. Error log is:

21:40:28:471 NOTIFY * HTTP/1.1

Host: 239.255.255.250:1900

Cache-Control: max-age=4

Location: 192.168.1.33:63703

NT: uuid:4E50646A-B607-4ECB-9676-8DC10ABE8A5F

NTS: ssdp:alive

SERVER: windows/6.2 IntelUSBoverIP:1/1

USN: uuid:4E50646A-B607-4ECB-9676-8DC10ABE8A5F::IntelUSBoverIP:1

21:40:30:903 failed to reconnect to network try=5

21:40:32:921 COM: \.\COM3 : USB Serial Device (0x1CF1/0x0030)

21:40:32:924 auto connect com \.\COM3

21:40:33:464 NOTIFY * HTTP/1.1

Host: 239.255.255.250:1900

Cache-Control: max-age=4

Location: 192.168.1.33:63703

NT: uuid:4E50646A-B607-4ECB-9676-8DC10ABE8A5F

NTS: ssdp:alive

SERVER: windows/6.2 IntelUSBoverIP:1/1

USN: uuid:4E50646A-B607-4ECB-9676-8DC10ABE8A5F::IntelUSBoverIP:1

21:40:34:418 Serial com connected

21:40:34:511 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:34:511 device state timeout ignored in state 2

21:40:34:701 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:34:701 device state timeout ignored in state 2

21:40:34:890 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:34:890 device state timeout ignored in state 2

21:40:35:075 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:35:075 device state timeout ignored in state 2

21:40:35:264 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:35:264 device state timeout ignored in state 2

21:40:35:451 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:35:451 device state timeout ignored in state 2

21:40:35:640 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:35:640 device state timeout ignored in state 2

21:40:35:825 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:35:825 device state timeout ignored in state 2

21:40:35:904 try to reconnect to network try=6

21:40:36:184 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:36:184 device state timeout ignored in state 2

21:40:36:371 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:36:371 device state timeout ignored in state 2

21:40:36:559 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:36:559 device state timeout ignored in state 2

21:40:36:748 void zmMaster::handleStateStatus(zmMaster::MasterEvent) EVENT_TIMEOUT

21:40:36:748 device state timeout (handled)

21:40:36:748 MASTER kill cmd 0x08 (ERROR)

21:40:36:749 Serial com disconnected, reason: 1

21:40:36:750 device disconnected reason: 1, device index: 0

21:40:36:843 void zmMaster::handleStateIdle(zmMaster::MasterEvent) not connected goto OFF state

21:40:36:843 device state timeout ignored in state 1

21:40:36:917 wait reconnect 15 seconds

21:40:37:921 wait reconnect 14 seconds

21:40:38:469 NOTIFY * HTTP/1.1

Host: 239.255.255.250:1900

Cache-Control: max-age=4

Location: 192.168.1.33:63703

NT: uuid:4E50646A-B607-4ECB-9676-8DC10ABE8A5F

NTS: ssdp:alive

SERVER: windows/6.2 IntelUSBoverIP:1/1

USN: uuid:4E50646A-B607-4ECB-9676-8DC10ABE8A5F::IntelUSBoverIP:1

2

Sorry should have also said gateway fails to reset and firmware says not connected.

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3

Its look a firmware issue, try to update again the device firmware (you can use the one you already have)

But this don’t happen on normal use normally, you need to have a new device or make a bad firmware update to have that …

4

@Meaty0gre you probably clicked “Firmware update” in phoscon?

5

No, just connected the 3 door sensors and that was it. I will try and do firmware when i get back from work in a week, I fly to work tonight so can’t do anything. Thanks and I’ll let you know if the update works.

1 Like
6

Hi, I tried doing this but keeps coming up error. In step 2 of the how to windows update, what does it mean by “rename the file accordingly” I think thats where i’m going wrong. Thanks

7

Don’t worry about it actually I did it eventually :slight_smile: Seems to be working again now. Thanks for the help both of you.

8

It means you have to replace In step 8 the name of the firmware file by the ACTUAL one you have downloaded;