Fresh paired Hue Motion Sensor is not reachable

deCONZ General Support
23

Hi,
have similar issues with three Hue Outdoor Motion sensors I’ve purchased recently.
I’ll try to list configuration, logs etc below for troubleshooting.

I’ve managed to pair by upgrading ConBee II (26720700) and reverting Docker image used to marthoc/deconz:stable (2.12.06) and performing multiple pairing attempts. A hunch is that there is quite a lot of traffic which might cause packet drops(?) which results in a partial/failed pairing.
Pairing had no success/fail factor due to proximity to ConBee.

@Mimiix: I got several logs (enabled logging as requested in chat above) They are quite long, should I zip and direct PM? (new to the forum)

  1. PC
  2. Marthoc Docker (Docker compose)
  3. 26720700
  4. v2.13.1-beta (didn’t work) / 2.12.06 (worked, required multiple attempts)
  5. ConBee II
  6. USB 3.0
  7. Yes
  8. Yes, Dream Link WH1080 Weather Station
  9. Home Assistant
  10. No
  11. N/A (not raspberry pi)
  12. N/A (not raspberry pi)
  13. N/A (not raspberry pi)
  14. N/A (not raspberry pi)
1 Like
25

Pastebin :)!

26

Hi,

have the same Problem. Yesterday I disconnected a Hue Motion Sensor from my System to test something with a Hue Bridge. It worked without a Problem for a year with Phoscon. Pairing works fine … but comunications is not established

image
image830×446 18.8 KB

27

Forgot … My Map

image
image926×779 110 KB

ConBee II is next to the hue sensor … maybe 2cm away on my desktop

Comunication seems to be possible:

ame":“VPIR Schlafzimmer”,“state”:{“lastupdated”:“2021-10-25T17:39:39.785”,“presence”:false},“swversion”:“1.0”,“type”:“CLIPPresence”,“uniqueid”:“vpir-1634987948278”},“55”:{“config”:{“duration”:60,“on”:true,“reachable”:true},“etag”:“b09a258cd077d95a2f8bf898688dc64f”,“manufacturername”:“Phoscon”,“modelid”:“PHOSCON_VPIR”,“name”:“VPIR Bad”,“state”:{“lastupdated”:“2021-10-24T14:36:25.426”,“presence”:false},“swversion”:“1.0”,“type”:“CLIPPresence”,“uniqueid”:“vpir-1635086172009”},“56”:{“config”:{“on”:true,“reachable”:true},“etag”:“b09a258cd077d95a2f8bf898688dc64f”,“manufacturername”:“Phoscon”,“modelid”:“PHOSCON_FSM_STATE”,“name”:“FSM_STATE Bad”,“state”:{“lastupdated”:“2021-10-25T17:22:40.277”,“status”:0},“swversion”:“1.0”,“type”:“CLIPGenericStatus”,“uniqueid”:“fsm-state-1635086172009”},“70”:{“config”:{“battery”:100,“group”:“10”,“on”:true,“reachable”:true},“ep”:2,“etag”:“f99a57c41d0bf41089a4dd91ab1429df”,“lastannounced”:null,“lastseen”:“2021-10-25T19:59Z”,“manufacturername”:“Philips”,“mode”:1,“modelid”:“RWL021”,“name”:“Dimmschalter”,“state”:{“buttonevent”:1000,“eventduration”:0,“lastupdated”:“2021-10-25T17:22:43.752”},“swversion”:“6.1.1.28573”,“type”:“ZHASwitch”,“uniqueid”:“00:17:88:01:06:a7:54:3c-02-fc00”},“77”:{“config”:{“alert”:“none”,“battery”:null,“delay”:0,“ledindication”:false,“on”:true,“pending”:[],“reachable”:true,“sensitivity”:2,“sensitivitymax”:2,“usertest”:false},“ep”:2,“etag”:“15ca90298300884853221f3d343e8a2b”,“lastannounced”:null,“lastseen”:"2021-10-25T19:58Z",“manufacturername”:“Philips”,“modelid”:“SML001”,“name”:“Bewegungsmelder”,“state”:{“lastupdated”:“none”,“presence”:false},“swversion”:“6.1.1.27575”,“type”:“ZHAPresence”,“uniqueid”:“00:17:88:01:08:66:e6:3a-02-0406”},“78”:{“config”:{“alert”:“none”,“battery”:null,“ledindication”:false,“offset”:0,“on”:true,“pending”:[],“reachable”:true,“usertest”:false},“ep”:2,“etag”:“c885cb19c1aacae052fd4cdfdf65535d”,“lastannounced”:null,“lastseen”:“2021-10-25T19:58Z”,“manufacturername”:“Philips”,“modelid”:“SML001”,“name”:“Temperature 78”,“state”:{“lastupdated”:“none”,“temperature”:null},“swversion”:“6.1.1.27575”,“type”:“ZHATemperature”,“uniqueid”:“00:17:88:01:08:66:e6:3a-02-0402”},“79”:{“config”:{“alert”:“none”,“battery”:null,“ledindication”:false,“on”:true,“pending”:[],“reachable”:true,“tholddark”:12000,“tholdoffset”:7000,“usertest”:false},“ep”:2,“etag”:“c885cb19c1aacae052fd4cdfdf65535d”,“lastannounced”:null,“lastseen”:“2021-10-25T19:58Z”,“manufacturername”:“Philips”,“modelid”:“SML001”,“name”:“LightLevel 79”,“state”:{“dark”:null,“daylight”:null,“lastupdated”:“none”,“lightlevel”:null,“lux”:null},“swversion”:“6.1.1.27575”,“type”:“ZHALightLevel”,“uniqueid”:“00:17:88:01:08:66:e6:3a-02-0400”},“9”:{“config”:{“alert”:“none”,“battery”:60,“delay”:180,“duration”:122,“group”:“4”,“on”:true,“reachable”:true},“ep”:1,“etag”:“0e23b0d0754a4f58125b497c0f924324”,“lastannounced”:“2021-10-24T15:23:24Z”,“lastseen”:“2021-10-25T19:24Z”,“manufacturername”:“IKEA of Sweden”,“modelid”:“TRADFRI motion sensor”,“name”:“Schlafzimmer”,“state”:{“dark”:true,“lastupdated”:“2021-10-25T17:40:30.283”,“presence”:false},“swversion”:“2.0.022”,“type”:

28

Same problem here with my first attempt to pair a Hue Motion Sensor.

It’s also on Version on 6.1.1.27575 as @MartinNue

  • host system (Raspberry Pi 3B+ / 4B / PC / NAS):
    PC
  • execution method (Raspbian / Ubuntu / Home Assistant deCONZ add-on / Marthoc Docker container / Windows / Virtual Machine):
    Answer: Windows
  • firmware version (format 26xxyy00):
    Answer: 26720700
  • deCONZ Version (Format 2.xx.yy):
    Answer: 2.13.01 / 6.10.2021
  • device (ConBee I / ConBee II / RaspBee I / RaspBee II):
    Answer: ConBee II
  • Is the ConBee I / II connected to a USB 2.0 or USB 3.0 (blue) socket? - only relevant for ConBee I/II:
    Answer: USB 3.0 as the PC has no USB 2.0 anymore
  • Is a USB extension used? (yes / no) - only relevant for ConBee I/II:
    Answer: yes
  • Are other USB or serial devices connected to the host system? (yes / no) - If yes: which ones?):
    Answer: USB HDD
  • Is a home automation system, other software or third-party apps used in addition to deCONZ / Phoscon App? (yes / no) - If yes: which ones?):
    Answer: Yes - Home Assistant
  • Have you tried changing the Zigbee channel or other settings as a solution? (yes / no) - If yes: which ones?):
    Answer: Yes - Everyone available
  • If Raspberry Pi: which power supply is used? (original / manufacturer+model) Specify volts and amps: (e.g. 5.0V, 1.0A):
    Answer: No Raspberry Pi used!
  • if Raspberry Pi: On which image base is the system set up?: (Phoscon / Raspbian / Raspberry Pi OS / Home Assistant …):
    Answer: No Raspberry Pi used!
  • If Raspberry Pi: Is an SD card or an SSD used?:
    Answer: No Raspberry Pi used!
  • If Raspberry Pi: Which way was deCONZ installed? (APT repository / dpkg / via a plug-in).
    Answer: No Raspberry Pi used!
30

@cairon-ha @Ollem can you both provide some logs?
https://forum.phoscon.de/t/how-to-get-logs/533/2

32

If it helps I cloud cross check with a Ikea Motion Sensor tonight @Mimiix

33

Is this log during the inclusion of the device? Also, these seem to be logs from the HA addon and not from deCONZ itself using the log levels. Is that correct?

34

Please add a log aswell.

35

While Pairing?

36

Sure.

37

No Problem … do that tonight

1 Like
38

As requested … Log while pairing Hue Sensor
Info + Info L2 / Error +Error L2 / APS + APSL2 enabled

log_pair - Pastebin.com

image
image787×512 56.7 KB

39

What is the LQI of the Sensor right now? As it isn’t the same green as it was here: Fresh paired Hue Motion Sensor is not reachable - #27 by MartinNue

16:38:01:271 neigbor 0x001788010866e63a is unknown child
16:38:01:637 new node - ext: 0x001788010866e63a, nwk: 0xACE8 indicates the device wasnt paired fully.

Also, is the device still working?

40

Good news! I checked the logs with @manup and i’ve found some strange behavior. A fix is comming!

41

I have a similar issue with 3 new HUE Motion Sensors.

I already had a few in place for quite some time, and they still work perfectly.
However adding the 3 new ones keeps failing.
The are found, they connect, but after that the status remains ‘Not reachable’
No matter what I try, and for all 3 of the new ones. Each time they initially connect, but keep status ‘not reachable’.

Phoscon runs in Docker container on Synology v7 NAS, with Conbee II stick.
Version 2.13.01 / 06/10/2021
Firmware 26660700

42

Can you provide some logs and a screen of the deconz map?

43

log lines related to the binding of sensor right after having deleted it and added at at 5cm from stick:

APS-DATA.indication from unknown node 0x001788010919A673
new node - ext: 0x001788010919a673, nwk: 0x225F
device announce 0x001788010919A673 (0x225F) mac capabilities 0x80
set fast probe address to 0x001788010919A673 (0x225F)
FP indication 0x0000 / 0x0013 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
device announce 0x001788010919A673 (0x225F) mac capabilities 0x80
ZDP get node descriptor for 0x225F
ZDP get node descriptor for 0x225F
FP indication 0x0000 / 0x8002 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
ZDP indication search sensors 0x001788010919A673 (0x225F) cluster 0x8002
[2] get active endpoints for 0x001788010919a673
ZDP get active endpoints for 0x225F
FP indication 0x0000 / 0x8005 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
ZDP indication search sensors 0x001788010919A673 (0x225F) cluster 0x8005
ZDP indication search sensors 0x001788010919A673 (0x225F) clear timeout on cluster 0x8005
[3] get simple descriptor 0x02 for 0x001788010919a673
ZDP get simple descriptor 0x02 for 0x225F
FP indication 0x0000 / 0x8005 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
ZDP indication search sensors 0x001788010919A673 (0x225F) cluster 0x8005
wait response fastEnddeviceProbe() 0x001788010919A673, elapsed 66 ms
FP indication 0x0000 / 0x8004 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
ZDP indication search sensors 0x001788010919A673 (0x225F) cluster 0x8004
ZDP indication search sensors 0x001788010919A673 (0x225F) clear timeout on cluster 0x8004
[3] get simple descriptor 0x01 for 0x001788010919a673
ZDP get simple descriptor 0x01 for 0x225F
FP indication 0x0000 / 0x8004 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
ZDP indication search sensors 0x001788010919A673 (0x225F) cluster 0x8004
ZDP indication search sensors 0x001788010919A673 (0x225F) clear timeout on cluster 0x8004
[4.1] Get manufacturer code
[4.2] get basic cluster attr 0x0004 for 0x001788010919a673
FP indication 0x0104 / 0x0000 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
Clear fast probe timeout for cluster 0x0000, 0x001788010919A673
[4.1] Get model ID
[4.2] get basic cluster attr 0x0005 for 0x001788010919a673
SensorNode 99: Presence 99 added
SensorNode 100: Temperature 100 added
SensorNode 101: LightLevel 101 added
FP indication 0x0104 / 0x0000 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
Clear fast probe timeout for cluster 0x0000, 0x001788010919A673
discard double entry in binding queue (size: 5) for for 0x001788010919A673, cluster 0x0000
discard double entry in binding queue (size: 5) for for 0x001788010919A673, cluster 0x0001
discard double entry in binding queue (size: 5) for for 0x001788010919A673, cluster 0x0406
discard double entry in binding queue (size: 5) for for 0x001788010919A673, cluster 0x0402
discard double entry in binding queue (size: 5) for for 0x001788010919A673, cluster 0x0400
[4.1] Get sw build id
[4.2] get basic cluster attr 0x4000 for 0x001788010919a673
Bind response success for 0x001788010919a673 ep: 0x02 cluster: 0x0000
FP indication 0x0104 / 0x0000 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
Clear fast probe timeout for cluster 0x0000, 0x001788010919A673
discard double entry in binding queue (size: 5) for for 0x001788010919A673, cluster 0x0001
discard double entry in binding queue (size: 5) for for 0x001788010919A673, cluster 0x0406
discard double entry in binding queue (size: 5) for for 0x001788010919A673, cluster 0x0400
Bind response success for 0x001788010919a673 ep: 0x02 cluster: 0x0001
Bind response success for 0x001788010919a673 ep: 0x02 cluster: 0x0406
FP indication 0x0104 / 0x0406 (0x001788010919A673 / 0x225F)
… (0x001788010919A673 / 0x225F)
Bind response success for 0x001788010919a673 ep: 0x02 cluster: 0x0402
Bind response success for 0x001788010919a673 ep: 0x02 cluster: 0x0400
Bind response success for 0x001788010919a673 ep: 0x02 cluster: 0x0000
Search sensors done
send permit join, duration: 0
saved node state in 0 ms
sync() in 0 ms
ZCL attribute

44

I’d like to have all logs > How to get logs? - #2

And the screenshot please :slight_smile:

45

Same question for me… How can we share the screenshot and logs? I Don’t see a DM/PM option so share download link here?
And for the log: do you want just at least 1 minute of regular communication with the disconnected sensors or logs of binding a new sensor?

(I hadn’t used VNC for over 12 years so took me some time to set it up and get a screenshot on my Mac but have it now… :sweat_smile: )