# Setup Support

**URL:** https://forum.phoscon.de/c/deconz/setup-support/11.md?page=2

[Latest](https://forum.phoscon.de/latest.md) · [Categories](https://forum.phoscon.de/categories.md)

**Page:** 3

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## [After Zshark installation - no connection to deconz app](https://forum.phoscon.de/t/after-zshark-installation-no-connection-to-deconz-app/252)

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**Author:** [@Mario](https://forum.phoscon.de/u/Mario)\
**Replies:** 6\
**Last updated:** [October 22, 2022, 2:49pm UTC](https://forum.phoscon.de/t/after-zshark-installation-no-connection-to-deconz-app/252 "2022-10-22T14:49:00Z")

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Hi, my Silvercrest door and window contact sensor (Lidl) cannot be added with the Phoscon App or WebApp. First I rebooted this and that was the mistake - no connection any more to my Zigbee sensors. So I tried to debug …

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## [New conbee2 usb stick reconnect every time](https://forum.phoscon.de/t/new-conbee2-usb-stick-reconnect-every-time/2590)

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**Author:** [@DieMoesch](https://forum.phoscon.de/u/DieMoesch)\
**Replies:** 4\
**Last updated:** [October 11, 2022, 4:52pm UTC](https://forum.phoscon.de/t/new-conbee2-usb-stick-reconnect-every-time/2590 "2022-10-11T16:52:09Z")

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Hi! I try to setup my new conbee2 stick. But it have a strange behavior. When I connect the stick to one of my systems, the stick connect and de-connect every 10 seconds! I see this on: Banana PI M5 (Ubuntu 20.04.5 …

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## [Direct pairing friends of hue switch with light?](https://forum.phoscon.de/t/direct-pairing-friends-of-hue-switch-with-light/2558)

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**Author:** [@tausen](https://forum.phoscon.de/u/tausen)\
**Replies:** 6\
**Last updated:** [October 6, 2022, 2:16pm UTC](https://forum.phoscon.de/t/direct-pairing-friends-of-hue-switch-with-light/2558 "2022-10-06T14:16:04Z")

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I have a couple of “friends of hue” switches that I’ve added through Phoscon and configured to control groups of lights (all set up through Phoscon). I understand that it should be possible to somehow link a switch dire…

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## [\[tradfri\] color change via dimmer doesn not work when cooling](https://forum.phoscon.de/t/tradfri-color-change-via-dimmer-doesn-not-work-when-cooling/1702)

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**Author:** [@pheidrias](https://forum.phoscon.de/u/pheidrias)\
**Replies:** 5\
**Last updated:** [October 3, 2022, 6:00pm UTC](https://forum.phoscon.de/t/tradfri-color-change-via-dimmer-doesn-not-work-when-cooling/1702 "2022-10-03T18:00:47Z")

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Hello, I’m not sure, wether this is the right category. My setup: raspberry Pi 3B with the Conbee II running openHAB (nothing configured there, yet) and phoscon. I successfully coupled: switches: TRÅDFRI Fernbedie…

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## [Aqara B1 Curtain Controller not working](https://forum.phoscon.de/t/aqara-b1-curtain-controller-not-working/2535)

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**Author:** [@oktay89](https://forum.phoscon.de/u/oktay89)\
**Replies:** 3\
**Last updated:** [September 30, 2022, 10:40am UTC](https://forum.phoscon.de/t/aqara-b1-curtain-controller-not-working/2535 "2022-09-30T10:40:02Z")

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Hardware: Conbee II USB Stick Firmware: 2.18.02 / 9/19/2022 v26720700 I can’t pair my curtain controller. Here is the exact model: Aqara Curtain Motor B1 (ZNCLDJ12LM) Zigbee compatibility I can see the device in Decon…

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## [Cannot start deconz 2.18.1 without GUI on Ubuntu 22.04.0](https://forum.phoscon.de/t/cannot-start-deconz-2-18-1-without-gui-on-ubuntu-22-04-0/2435)

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**Author:** [@OMR](https://forum.phoscon.de/u/OMR)\
**Replies:** 5\
**Last updated:** [September 13, 2022, 6:28pm UTC](https://forum.phoscon.de/t/cannot-start-deconz-2-18-1-without-gui-on-ubuntu-22-04-0/2435 "2022-09-13T18:28:15Z")

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After upgrading to 22.04.0 (from 18.04.0) it is no longer possible to start deconz without a GUI. Works fine starting GUI in VNC. No other deconz processes are running: omr@shs2:~$ ps aux | grep -i deco omr 25…

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## [\[SOLVED\] deCONZ API completely missing](https://forum.phoscon.de/t/solved-deconz-api-completely-missing/2440)

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**Author:** [@mazzz](https://forum.phoscon.de/u/mazzz)\
**Replies:** 10\
**Last updated:** [September 13, 2022, 4:16pm UTC](https://forum.phoscon.de/t/solved-deconz-api-completely-missing/2440 "2022-09-13T16:16:33Z")

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To conserve electricity, I’m moving my deCONZ from an x86 to an RPI. Everything seems to be working, except that the installation of RPI has nothing under /api. As such, none of the applications (phoscon, for instance) …

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## [Is conz running? cause manual said to start ist, but i have no gui to start it](https://forum.phoscon.de/t/is-conz-running-cause-manual-said-to-start-ist-but-i-have-no-gui-to-start-it/2302)

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**Author:** [@bryce2071](https://forum.phoscon.de/u/bryce2071)\
**Replies:** 3\
**Last updated:** [August 7, 2022, 8:48am UTC](https://forum.phoscon.de/t/is-conz-running-cause-manual-said-to-start-ist-but-i-have-no-gui-to-start-it/2302 "2022-08-07T08:48:08Z")

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Hi erveryone, i have a rpi4 with RasberryOS64 lite and having iobroker running on it. Now i wanted to add a conbee2 for my zigbee devices. I pluged it into a usb2 port und done the installation with that: ConBee II In…

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## [Raspbee 2 on Ubuntu 22.04 (jammy)](https://forum.phoscon.de/t/raspbee-2-on-ubuntu-22-04-jammy/2266)

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**Author:** [@yoepro](https://forum.phoscon.de/u/yoepro)\
**Replies:** 0\
**Last updated:** [July 25, 2022, 2:16pm UTC](https://forum.phoscon.de/t/raspbee-2-on-ubuntu-22-04-jammy/2266 "2022-07-25T14:16:27Z")

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Hi :slight\_smile: I see you do not (mention any) support for ARM64 Ubuntu for the Raspbee 2 however would it be possible/what would it take to port the driver + deCONZ to to the ARM64 version of Ubuntu ?

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## [Conbee II displaying as Raspbee: how to change USB port](https://forum.phoscon.de/t/conbee-ii-displaying-as-raspbee-how-to-change-usb-port/2203)

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**Author:** [@MurphyB17](https://forum.phoscon.de/u/MurphyB17)\
**Replies:** 1\
**Last updated:** [July 11, 2022, 10:04am UTC](https://forum.phoscon.de/t/conbee-ii-displaying-as-raspbee-how-to-change-usb-port/2203 "2022-07-11T10:04:51Z")

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Hi there, having difficulty with setting up my Conbee II - it is displaying as a raspbee through Phoscon app and I am unable to click on it. I am running on a Raspberry Pi through the Homebridge image, and the homebridg…

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## [Error after Firmware Update of Conbee2](https://forum.phoscon.de/t/error-after-firmware-update-of-conbee2/2173)

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**Author:** [@hubers](https://forum.phoscon.de/u/hubers)\
**Replies:** 3\
**Last updated:** [June 30, 2022, 2:28pm UTC](https://forum.phoscon.de/t/error-after-firmware-update-of-conbee2/2173 "2022-06-30T14:28:15Z")

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hi, i manualy updated my conbee2 on my raspian like in your documentation: everything works without errors. but now i can’t login any more to the phoscon webinterface. here you see the login page: any ideas what…

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## [Connecting to ConBee2 Win10](https://forum.phoscon.de/t/connecting-to-conbee2-win10/2109)

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**Author:** [@pd222](https://forum.phoscon.de/u/pd222)\
**Replies:** 20\
**Last updated:** [June 20, 2022, 12:41pm UTC](https://forum.phoscon.de/t/connecting-to-conbee2-win10/2109 "2022-06-20T12:41:12Z")

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Lost in Space! I have a Conbee2 dongle since a week. I tried to install it on my Raspberry/Domoticz system and the system got corrupted and did not run anymore! I had to reinstall a current backup. Wasted a lot of time…

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## [Possible to treat router as a battery-powered device?](https://forum.phoscon.de/t/possible-to-treat-router-as-a-battery-powered-device/2128)

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**Author:** [@Shurov](https://forum.phoscon.de/u/Shurov)\
**Replies:** 1\
**Last updated:** [June 18, 2022, 8:41pm UTC](https://forum.phoscon.de/t/possible-to-treat-router-as-a-battery-powered-device/2128 "2022-06-18T20:41:15Z")

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I have a Tuya water valve that is 12V powered (power supply is provided in the box). But I power it from 12V accu, since there is no power socket in the valves cabinet. The accu is being drained within few days - I suppo…

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## [Unable to pair Aqara WSDCGQ11LM](https://forum.phoscon.de/t/unable-to-pair-aqara-wsdcgq11lm/1972)

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**Author:** [@cypres422](https://forum.phoscon.de/u/cypres422)\
**Replies:** 17\
**Last updated:** [May 10, 2022, 7:33pm UTC](https://forum.phoscon.de/t/unable-to-pair-aqara-wsdcgq11lm/1972 "2022-05-10T19:33:41Z")

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I’m trying to pair my first zigbee devices using Conbee II USB stick. Here is my setup: RPI 4B 8G, POE HAT and booting from SSD. Home Assistant OS: 2022.5.3 (Latest) HA Supervisor: 2022.05.0 Conbee 2 SW: 2.15.3 Con…

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## [ConBee II - Manjaro ARM Raspberry Pi4 XFCE Edition - No Gateway](https://forum.phoscon.de/t/conbee-ii-manjaro-arm-raspberry-pi4-xfce-edition-no-gateway/1829)

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**Author:** [@Uxmal](https://forum.phoscon.de/u/Uxmal)\
**Replies:** 0\
**Last updated:** [April 7, 2022, 2:42pm UTC](https://forum.phoscon.de/t/conbee-ii-manjaro-arm-raspberry-pi4-xfce-edition-no-gateway/1829 "2022-04-07T14:42:43Z")

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I had the problem that I was not able to find any gateway via browser. The problem was caused by a missing library: 12:13:55:933 error loading plugin: Cannot load library /usr/share/deCONZ/plugins/libde\_rest\_plugin.so:…

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## [Message deCONZ\[nnn\]: "No carrier"](https://forum.phoscon.de/t/message-deconz-nnn-no-carrier/1825)

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**Author:** [@suchard](https://forum.phoscon.de/u/suchard)\
**Replies:** 0\
**Last updated:** [April 6, 2022, 12:36pm UTC](https://forum.phoscon.de/t/message-deconz-nnn-no-carrier/1825 "2022-04-06T12:36:52Z")

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Google translator :slight\_smile: Installation of a Conbee II with firmware 26660700, version 2.14.01 / 6.2.2022 on Raspberry PI4 - bullseye. Phoscon-GW runs perfectly, I can switch lights with deCONZ as well as with io…

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## [Make Conbee II join network instead of creating its own](https://forum.phoscon.de/t/make-conbee-ii-join-network-instead-of-creating-its-own/1772)

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**Author:** [@William](https://forum.phoscon.de/u/William)\
**Replies:** 3\
**Last updated:** [March 24, 2022, 4:01pm UTC](https://forum.phoscon.de/t/make-conbee-ii-join-network-instead-of-creating-its-own/1772 "2022-03-24T16:01:17Z")

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Hello, First of all, sorry if there is approximations in the words and terms I use through this post. I am completely new to the automation and Zigbee world and therefore I may not have a good understanding of the conce…

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## [Home Assistant and DuckDNS: deCONZ connection API-Key creation issue](https://forum.phoscon.de/t/home-assistant-and-duckdns-deconz-connection-api-key-creation-issue/1765)

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**Author:** [@LahmeHacke](https://forum.phoscon.de/u/LahmeHacke)\
**Replies:** 1\
**Last updated:** [March 23, 2022, 9:09am UTC](https://forum.phoscon.de/t/home-assistant-and-duckdns-deconz-connection-api-key-creation-issue/1765 "2022-03-23T09:09:29Z")

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SOLVED - hardware issue - no Support needed Dear community, As I might not be the only one with the issue, does somebody has a tutorial how to setup ConBee 2 in combination with Duck DNS in home assistant? Details - b…

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## [Installation ConBee 2 on Proxmox Server, Service does not start](https://forum.phoscon.de/t/installation-conbee-2-on-proxmox-server-service-does-not-start/1758)

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**Author:** [@GoodOld](https://forum.phoscon.de/u/GoodOld)\
**Replies:** 7\
**Last updated:** [March 19, 2022, 1:31pm UTC](https://forum.phoscon.de/t/installation-conbee-2-on-proxmox-server-service-does-not-start/1758 "2022-03-19T13:31:25Z")

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Hello, I recently bought the ConBee 2 stick and wanted to start it up with Proxmox today, unfortunately I can’t get the stick to run at the moment. I have reinstalled Proxmox (normal PC/Server), applied all updates, so…

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## [Conbee2 | Firmware: not connected 2.14.01, buster](https://forum.phoscon.de/t/conbee2-firmware-not-connected-2-14-01-buster/1734)

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**Author:** [@nixoso](https://forum.phoscon.de/u/nixoso)\
**Replies:** 9\
**Last updated:** [March 19, 2022, 1:27pm UTC](https://forum.phoscon.de/t/conbee2-firmware-not-connected-2-14-01-buster/1734 "2022-03-19T13:27:00Z")

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I rebooted the Rasp 4 today and since then the Conbee2 can no longer be found in the Phoscon app. I have already changed the USB ports but that makes no difference. The stick also seems to be detected: openhabian@o…

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## [Raspberry does not detect Raspbee 2](https://forum.phoscon.de/t/raspberry-does-not-detect-raspbee-2/1716)

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**Author:** [@BEJacobsen](https://forum.phoscon.de/u/BEJacobsen)\
**Replies:** 1\
**Last updated:** [March 11, 2022, 11:00am UTC](https://forum.phoscon.de/t/raspberry-does-not-detect-raspbee-2/1716 "2022-03-11T11:00:42Z")

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Hi, I’m Home Assistant on a Raspberry PI 3 B v1.2. I’ve attached the RaspBee 2, but my PI does not find/recognize the RaspBee. In the Hardware list under System, it shows just standard info on the ttyAMA0. Any specific …

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## [Conbee2 stick cannot be replaced with another one](https://forum.phoscon.de/t/conbee2-stick-cannot-be-replaced-with-another-one/736)

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**Author:** [@ualex](https://forum.phoscon.de/u/ualex)\
**Replies:** 8\
**Last updated:** [March 10, 2022, 1:47pm UTC](https://forum.phoscon.de/t/conbee2-stick-cannot-be-replaced-with-another-one/736 "2022-03-10T13:47:59Z")

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I have 2 Conbee2 sticks and I tried to move my Zigbee network to the other PC/stick and attempted this multiple times, but the network never came up successfully. I am running 2.12.06 in Docker (x86\_64) with firmware 266…

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## [Aqara motion sensors at times not responding](https://forum.phoscon.de/t/aqara-motion-sensors-at-times-not-responding/1628)

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**Author:** [@Gerd](https://forum.phoscon.de/u/Gerd)\
**Replies:** 6\
**Last updated:** [February 17, 2022, 12:22pm UTC](https://forum.phoscon.de/t/aqara-motion-sensors-at-times-not-responding/1628 "2022-02-17T12:22:25Z")

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Hi all. I’m new in this forum. May be, someone can help me in this issue. I have a relatively small zigbee network consisting of an Conbee2 stick, 6x Aqara Motion sensors and 4x Osram Smart+ lamps, Aqara windows/door …

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## [DeConz RaspBee II installation problems on 64bit Raspberry Pi OS](https://forum.phoscon.de/t/deconz-raspbee-ii-installation-problems-on-64bit-raspberry-pi-os/1565)

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**Author:** [@AndRe5575](https://forum.phoscon.de/u/AndRe5575)\
**Replies:** 2\
**Last updated:** [February 6, 2022, 10:10am UTC](https://forum.phoscon.de/t/deconz-raspbee-ii-installation-problems-on-64bit-raspberry-pi-os/1565 "2022-02-06T10:10:11Z")

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The described installation is not working in case that you want to use the new 64 bit Version of Raspberry Pi OS. If you try to install wiringpi-latest.deb you get a error message which says that it needs libc6. I inst…

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## [Unable to connect Raspbee II to Pi 3b+](https://forum.phoscon.de/t/unable-to-connect-raspbee-ii-to-pi-3b/1524)

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**Author:** [@ohnoflowno](https://forum.phoscon.de/u/ohnoflowno)\
**Replies:** 2\
**Last updated:** [January 30, 2022, 10:07pm UTC](https://forum.phoscon.de/t/unable-to-connect-raspbee-ii-to-pi-3b/1524 "2022-01-30T22:07:00Z")

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Hi, Long story short: My Pi 3b+ cannot see the mounted Raspbee II when using the image “Raspbian Buster Desktop” from phoscon. The deCONZ just shows not connected, the Raspbee II device is selected but nothing happens …

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## [(solved) deConz Migration from Raspi 4 to Synology VMM on Ubuntu](https://forum.phoscon.de/t/solved-deconz-migration-from-raspi-4-to-synology-vmm-on-ubuntu/263)

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**Author:** [@mueller-esch](https://forum.phoscon.de/u/mueller-esch)\
**Replies:** 1\
**Last updated:** [August 4, 2021, 2:51pm UTC](https://forum.phoscon.de/t/solved-deconz-migration-from-raspi-4-to-synology-vmm-on-ubuntu/263 "2021-08-04T14:51:01Z")

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Hi all, I want to migrate deConz with Conbee2 from a Raspi 4 to a virtual machine with ubuntu on a Synology DS-720+. The Installation of the deConz program did work well , so I could go to the Phoscon App via Browser. …

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## [Aqara door sensor MCCGQ14LM - not updating](https://forum.phoscon.de/t/aqara-door-sensor-mccgq14lm-not-updating/865)

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**Author:** [@Myth5656](https://forum.phoscon.de/u/Myth5656)\
**Replies:** 21\
**Last updated:** [January 26, 2022, 10:51pm UTC](https://forum.phoscon.de/t/aqara-door-sensor-mccgq14lm-not-updating/865 "2022-01-26T22:51:08Z")

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Hi all, I am running my ConBee2 on Rpi4 Version 2.13.02 / 10.11.2021 FW: 26720700 At the moment there is only one Xiaomi water leakage sensor connected to my gateway. No other devices. The update to the current beta …

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## [Kein Kontakt zu RaspBee](https://forum.phoscon.de/t/kein-kontakt-zu-raspbee/1443)

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**Author:** [@HeinerDD](https://forum.phoscon.de/u/HeinerDD)\
**Replies:** 3\
**Last updated:** [January 21, 2022, 1:53pm UTC](https://forum.phoscon.de/t/kein-kontakt-zu-raspbee/1443 "2022-01-21T13:53:47Z")

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Hallo, ich habe meinen RaspBee 1 mit dem letzten SD-Card Image und iobroker neu aufgesetzt. Das System funktionierte zunächst Problemlos. Gestern wollte ich zwei IKEA Tradfri Geräte anlernen, was überhaupt nicht funkti…

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## [Unable to add ConBee II to deCONZ and therefor deCONZ cant be started](https://forum.phoscon.de/t/unable-to-add-conbee-ii-to-deconz-and-therefor-deconz-cant-be-started/1405)

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**Author:** [@DerM](https://forum.phoscon.de/u/DerM)\
**Replies:** 8\
**Last updated:** [January 18, 2022, 8:33pm UTC](https://forum.phoscon.de/t/unable-to-add-conbee-ii-to-deconz-and-therefor-deconz-cant-be-started/1405 "2022-01-18T20:33:10Z")

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Hy i have a strange issue, ConBee worked quite well the other day. -Made a Software Update. -Turned my Homeassistant (on Raspberry 4) of an hour after the update because the fan is very loud. -went to bed. The next m…

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## [Clean up installation on Home Assistant on Raspberry PI](https://forum.phoscon.de/t/clean-up-installation-on-home-assistant-on-raspberry-pi/1340)

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**Author:** [@MarkN](https://forum.phoscon.de/u/MarkN)\
**Replies:** 3\
**Last updated:** [January 10, 2022, 10:47am UTC](https://forum.phoscon.de/t/clean-up-installation-on-home-assistant-on-raspberry-pi/1340 "2022-01-10T10:47:11Z")

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Hi, I’m struggling to get my ConBee II to work with the deConz add-on on my Home Assistant installation. tl;dr - I think I need to clean out any installations and configurations left by either the ConBee II (ZHA) integ…

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